1) About the air-express,The products will be delivered by DHL, TNT, SODEXI, UPS, EMS,
　 FEDEX or AAE, depends on which one is the safest and fastest .

2) The products will arrive in about 5-8 days after you paid.

3) We usually track your parcels in full process. If there are any problem we will inform you
　 immediately.We will keep tracking the parcel until it arrive.

4) You will receive an email about your order list after you select products on our website.

5) If you donot find your interested goods on our website, please kindly let us know, we will
　 try our best to seek them for you.



Frequently Asked Questions

Followings are some of the questions that customers most inquiry from us.Please read the following answers and you will find a solution.

How do I place order ?

Indicate us the products ID with the Size and others from our Online Catalog: www.sunwtrade.com, After received your order confirmation, we will sum up the amount for your payment. You pay by our Payment Methods with our payment details. we delivery the products after your payment is confirmed.

Can I buy sample and what is the price ?

We accept to sell even one piece as sample. Please contact us for price.

What is the Minimum Order ?

We prefer to start a regular order at minimum 12pair for the shoes, and 3 pieces for the handbag, and the minimum order quantity detail has show on our website. If you need an order less 12pair for shoes,please kindly negotiate with us.

Do you accept Cash on Delivery (COD) ?

No. we only accept delivery upon your prepayment.

How long it takes to receive products ?

Generally it will takes 4-7 business days to receive the products.

What is your Payment Methods ?

We only accept " Western Union " " money gram " " bank Transfer ( T/T ) " and " Paypal " currently.

Can I get a catalog ?

Sorry. we do not have any catalogs that are available to ship to customers individually. You may check our latest product listings for your desired item and specifications by visiting our website. All current products available ( Styles,ID, Sizes) are those listed on our website. Visit us regularly as we consistently update our website to provide our customers with the latest styles and offerings.

How are purchases packaged ?

Purchases are shipped directly from stocks, and are all packaged in its original box. Merchandises are carefully surrounded in protective material.

How can I view the details of my transaction ?

Immediately after an order has been submitted and payment accepted, we issue sales invoice would be forwarded to the email address that was provided in your order details. This invoice should be reviewed, and retained for any further references. Approximately 3-4 business days after placing your order you may submit a request for the tracking details by our service.

I received the wrong merchandise, what should I do ?

Customers have an option of either requesting a refund or an exchange for their merchandises. This request must be forwarded to us within 7 business days from delivery, and in both options, returned to our center within ten business days from the date of receipt. The return address will be provided to you by a customer support staff after receiving your request. Refer to our return policies for further details.


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